Challenge reviews that violate platform policies.
We assess your review against Google, Yelp, and Tripadvisor's stated rules, prepare a documented dispute report, and submit it on your behalf — with honest expectations at every step.
Straight talk before you spend a dollar.
- Every case is assessed individually against the platform's published policies.
- Removal is policy-based, not accuracy-based. Platforms remove reviews that break their rules — not reviews that are merely unfair. That's why classification comes first.
- The platform — Google, Yelp, or Tripadvisor — makes the final decision. No one else can.
- Moderation takes days, not minutes. Silence doesn't mean nothing is happening.
- Legitimate negative reviews from real customers may remain. That's how the platforms are designed to work.
- We charge for the assessment work and expertise — never for a promised outcome.
- We never touch legitimate criticism. That's exactly why platforms take our filings seriously.
Four documented steps.
You'll know exactly what happens with your case, and why.
Submit the review
Share the review link, your business details, and any evidence you have.
Policy assessment
We classify the review — spam, wrong business, conflict of interest, or a legitimate complaint — before recommending anything.
Documented report
If the case has merit, we prepare and submit a documented dispute report.
Outcome & next steps
We explain the platform's decision and what options remain, plainly. On Yelp, that can include a private message to the reviewer — a channel Google doesn't offer.
Some reviews can be challenged. Some can't.
Platforms remove content that breaks their rules — not content you simply dislike. Here's the honest line.
Often eligible for a dispute
- Suspected spam or fake content — e.g. reviewer never interacted with your business
- A review posted about the wrong business
- Conflict of interest — e.g. a competitor or former employee
- Content that appears to violate the platform's stated policies (hate speech, harassment, off-topic rants)
Usually not eligible
- A real customer expressing genuine dissatisfaction
- A low star rating with no text, from a real visit
- Criticism that's harsh but within the platform's rules
- Reviews you simply disagree with
If your review isn't eligible, the assessment fee is refunded.
Removal is one tool, not the whole toolbox. If the review is a real customer's complaint, the lasting fix is in your operations — better service recovery, not a takedown request. When that's the answer, we'll tell you that instead of selling you a filing.
Every case follows the same decision tree.
A policy violation is provable — we file the documented dispute.
The complaint is legitimate — we help you answer it publicly, well.
The customer is reachable — we help you fix it offline first.
None of the above fully solves it. Earning new genuine reviews from real customers restores context.
A real person, a real process.
Run by Kendra Lee
Founder & sole proprietor
Reclaim Your Name is run by Kendra Lee, founder and sole proprietor. I review every case personally before anything is filed. The assessment flags likely policy violations; I verify the evidence, write the report, and submit it through the platform's official channels. Every filing cites the platform's own published policy, with evidence attached — not opinion.
How your evidence is handled
- Stored securely and used only for your case
- Redacted in any sample or shared material
- Never sold. Shared only with the platform you're disputing and our payment processor.
What we never do
No fake counter-reviews, no incentives for positive ratings, no public accusations against reviewers, no posting anyone's private information. Those tactics get your profile flagged — platforms restrict businesses that try them. We file clean, documented, policy-based disputes only.
Sample case report
Fictional exampleThis is a fictional example. It shows the format of our work, not a promised result.
Pay for the work, not a promise.
Every package covers the assessment, the documented report, and the filing work. What no package includes: a guaranteed decision — that belongs to the platform alone.
One case, start to finish.
Best for: one problem review you want handled properly
- Policy assessment of 1 review
- Documented dispute report
- Submission via official channels
- Outcome explained with next steps
Not included: the platform's decision, which is never guaranteed.
For owner-operators.
Best for: owners who get several problem reviews a year
- Up to 3 cases / month
- Everything in Single Report
- Case status tracking
- Audit log included
Not included: the platform's decision, which is never guaranteed.
For growing teams.
Best for: businesses with steady review volume
- Up to 10 cases / month
- Priority processing
- Everything in Starter
Not included: the platform's decision, which is never guaranteed.
Multi-location & agencies.
Best for: franchises and agencies managing many locations
- Unlimited cases
- Multi-location support
- White-label reports
Not included: the platform's decision, which is never guaranteed.
Why so affordable?
Traditional reputation firms bundle PR campaigns, SEO programs, and crisis teams — and charge thousands a month for the bundle. Most small businesses don't need any of that. They need one thing: a documented, policy-citing dispute filed correctly. We productized exactly that service, so you pay for the work — not the overhead.
No one guarantees outcomes at any price. A bigger invoice buys more services, not more certainty.
Asked before, answered honestly.
Ready when you are.
Start with an assessment. If your review isn't eligible, the assessment fee is refunded.